Carelon Global Solutions will further expand its Iloilo footprint by the end of 2024 through enhanced capabilities and an increased workforce.
Carelon Philippines boasts a talent pool of over 9,000 diverse and highly skilled individuals distributed in four facilities in the country—two in Manila and two in Iloilo. It currently has 3,800 employees in Iloilo City, and it intends to increase its workforce to 4,000 by the end of 2024.
“We are looking forward to growing the overall workforce in the country to 10,000 by the end of 2024,” said Nicki Agcaoili, Chief Country Executive of Carelon Global Solutions Philippines.
“Expansion for Iloilo City includes enhancing Carelon’s capabilities by expanding its office space at the Megaworld IT Park and at SM Strata. Integrated in the plan is also upskilling the talent of its employees to attain a fulfilling and meaningful career,” added Agcaoili.
Nicki Agcaoili has over 20 years of solid industry experience in Business Process Outsourcing and Management, leading diverse teams across multiple regions while working for esteemed companies such as TTec, Convergy, and Sykes Asia.
Before Carelon, Agcaoili led operations, business development, and account management in Straive across the Philippines, Vietnam, Nicaragua, and India, with revenue of ~$85 million and 7,000 FTEs at peak. He also led the initiatives in developing and strengthening relationships with investors, key government partners, and other stakeholders in the IT and Business Process Association of the Philippines (IBPAP).
The executives of Carelon Global Solutions, led by Agcaoili, met with the members of the local press for a media round table discussion on August 2, 2024, in Iloilo City to discuss plans, provide updates, and have a fellowship with the local media.
Agcaoili also introduced Judy Murillo, Carelon Global Solutions Philippines’ regional lead, who is tasked with implementing the expansion of operations in Western Visayas.
Judy has over 20 years of experience in the industry, expressed Agcaoili, adding that Murillo is from Negros Occidental and a homegrown talent who speaks the local language, Hiligaynon. “We believe that Judy’s passion, being a Bacolodnon, will nurture the world-class workforce in the region and grow the company to its desired position as the largest healthcare BPO company in Western Visayas,” stressed Agcaoili.
Carelon Global Solutions Philippines launched “It Starts with Care,” said Murillo, which means we take care of employees through growth and learning opportunities, impactful perks and benefits, as well as meaningful programs like those that educate about and embrace persons with disabilities into the workforce.”
“This idea of care then naturally radiates from our associates to our clients and customers,” Murillo underscored.
These developments from Carelon Global Solutions Philippines are in support of the recently announced plans by the Healthcare Information and Management Services (HIMS) industry and key stakeholders in Western Visayas to craft a roadmap towards establishing the region as the HIMS capital of the world by 2028.
The company has achieved over 80 capabilities, or higher-value services, performed out of the country as a global capability center.
Carelon Global Solutions Philippines was established in 2018, specializing in contact center operations (call and chat) and clinical nurse operations.
Carelon Global Solutions is a rebrand from Legato Health Technologies Philippines in 2023 in line with its objectives and strategic intent to become a lifetime trusted health partner, creating high-tech solutions and solving complex healthcare challenges.